Graphynix Help / FAQ

Help / FAQ

General Questions

Many of our clients are small companies, non-profit organizations and individuals. We are flexible and can work within any budget constraints you may be facing; we have a range of economical packages. Ask us to give a quote and see it yourself.
Yes! We are happy to work on small projects; anything from minor edits to a Web site to altering a graphic or logo. Smaller projects are often hourly rated. Contact GraPhynix to discuss your project.
Our policy is to be transparent with our clients with all costs itemized prior to the start of any project. You are notified of any changes and adjustments. Work only progresses once you have agreed to any changes. Depending on the project type, some items that are typically quoted separately include: - purchase of stock photography or illustration - printing services - AMC (if agreed) - SEO / SMM (if needed)
We have a number of clients who have retained our services on a longer-term basis or for ongoing work. By paying a flat monthly retainer fee (with a 3 month minimum contract term) we can act as your fulltime, in-house design department, handling as many projects as your schedule. For clients who have larger, more involved projects, this can often be a more economical method compared to getting each item separately quoted and created.
All projects are typically billed in two instalments, half payment after the first concept is presented and the initial feedback has been given, and the remaining half upon completion of project, which is then followed by delivery of final files. Hourly quotations are billed according to the hours quoted. General maintenance and other non-contracted work is billed at AUD $40 per hour, billed monthly. However, other billing arrangements are possible upon agreement by both parties. Invoices are submitted via e-mail as a PDF file. Payment is due ten (10) days from receipt of invoice for all the clients. Late payments will be charged additional interest fees or penalties.

Graphics

A finished project is yours upon receipt of final payment. At your request, we will supply the electronic files to you on through e-mail in the file format i.e., .png, .pdf, .eps. We also keep a copy of your project for future updates, whenever you need them or should you lose your copy.
No, not the actual artwork files unless agreed upon in the proposal. Actual artwork remains the property of the company.
NO, we create and draw artwork from scratch. We ask clients requirements and based on the discussion, we start the Logo Design Process.
Yes we do printing but Printing is not included in any of our project quotations. We need to know the quantity of printed material so that we can send you the proper quote.

Web

Yes, we use responsive design and ensure our sites work on all devices, including desktops, laptops, tablets and mobiles.
YES. We need complete handover of the website i.e., website hosting details (Username & Password), or web and database backup, also website will be hosted on our server in order to take complete responsibility of website.
Yes, but content writing is not included in any of our project quotations. If you require content writing then please let us know so that we can provide a separate quote.
YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is very efficient and reliable. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.
A content management system (CMS) enables you to maintain the content on your website without any additional software or technical skills. When using a CMS, you can add new pages, upload images and be in full control of your site - all you need is a web browser and an internet connection
Yes we provide all our clients with training on maintaining their website via the CMS, so that they can do day-to-day changes without paying anybody any extra money.

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